Help / FAQ

Here are some answers to some commonly asked questions. If you have read this page and are still experiencing problems with our free CPR training then please use our contact form to get in touch with a member of the team.

How do I download my free CPR certificate?

Please make sure all the course units are marked as ‘completed’. You will then be sent an email with a link to download your certificate in PDF format.

If you do not receive an email then please check your ‘spam’ or ‘junk’ folders.

You will need a PDF reader such as Adobe Reader in order to open your CPR certificate.

Can I print my CPR certificate?

Yes of course, there are no restrictions on printing certificates.

How do I change my name on my certificate?

If you update your name in your site profile then it will automatically update on your certificate. You will need to download your certificate again once you’ve updated your name.

Why doesn’t your certificate have an expiry date?

As we don’t formally assess CPR skills, there is no expiry date on your certificate. We would recommend reviewing the course at least every year.

Do you offer hands on CPR training?

At this time we only offer online CPR training through our website. We strongly recommend that you sign up for a practical CPR class so that you can practice the skills you learn through our online training.

CPR is a practical skill so we recommend everyone signs up to a practical skills session.

Do you offer other first aid training?

Our friends over at offer a range of free online first aid courses. They offer the following courses for free:

  • Basic first aid
  • Advanced first aid
  • Pediatric first aid
  • Use of an Automated External Defibrillator (AED)
  • Anaphylaxis awareness

Each course comes with a free downloadable first aid certificate in PDF format.